e-Commerce Operations Specialist Europe
E-Commerce Utrecht Full-time Netherlands
Job Description
The eCommerce Operations Specialist - Europe is part of the eCommerce Global Supply Chain team and reports into the eCommerce Supply Chain Manager.
The Global eCommerce Supply Chain team works closely with the global eCommerce teams in Sales, Marketing, Finance and IT to grow and manage all Ecommerce channels, being Direct-to-Consumer, Marketplaces, Pureplayers and Grocery Online. In addition, there is strong collaboration with the local Supply Chain organizations and global Supply Chain teams such as Central Planning.
The eCommerce Operations Specialist - Europe is leading (process) improvement initiatives across e-commerce operations, driving operational excellence, scalability, and cost optimization. You will partner with cross-functional teams including logistics, IT, sales, marketing, customer service, and external partners to streamline processes, enhance fulfilment performance, and improve customer experience.
In this position you need to leverage data analysis and KPI management to identify improvement opportunities and support the implementation of operational and system enhancements across the e-commerce supply chain. You will act as a Key User for core e-commerce systems, including Order Management System (OMS), Boomi and SAP, providing subject matter expertise, supporting system enhancements, troubleshooting operational issues, and ensuring effective system adoption. Additionally, provide day-to-day DTC operational support and serve as a backup for critical Direct-to-Consumer operational activities to ensure business continuity.
Your responsibilities include:
Operations and Fulfilment
Own end-to-end eCommerce operational processes from order receipt to successful delivery across DTC and marketplace channels.
Partner with cross-functional teams (IT, Supply Chain, Commercial, Customer Service, Markets, and logistics providers) to resolve operational issues and improve performance.
Provide day-to-day DTC operational support and act as backup for critical operational activities to ensure business continuity.
Project and initiative management
Lead improvement projects or workstreams related to LSP changes, eCommerce packaging optimization or software and tooling selection and implementation.
Lead continuous improvement and standardization of end-to-end eCommerce operational processes across Order-to-Cash, fulfillment, returns, inventory, and logistics.
Process & Systems Support
Act as Key User for OMS, SAP and Boomi, providing subject matter expertise across eCommerce operations.
Support system enhancements, testing, issue resolution and user adoption in collaboration with IT and business stakeholders.
Monitor system performance and proactively resolve operational issues affecting order processing and fulfilment.
Set up Operations work & process flow within eCommerce Team members
Document, optimize and enforce standardization of eCommerce processes (e.g. Order-to-cash – OTC, return & refund flows).
Qualifications
To be successful in this role, you will need a Bachelor’s or Master’s degree, with 5+ years of professional experience in Consumer goods operations and supply chain, demand planning, co-packing and order management
Additional Information
JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.
Company Description
Wij zijn JDE Peet’s. Wij maken koffie en thee voor ieder moment en bouwen sterke, geliefde merken.
JDE Peet's, onderdeel van Keurig Dr Pepper, is het grootste 'pure-play' koffie- en theebedrijf in de wereld en serveert ongeveer 4.400 koppen koffie per seconde in meer dan 100 markten. Met ons hoofdkantoor in Nederland en gedreven door onze strategie ‘Reignite the Amazing’, richten wij ons op merkgedreven groei met sterke internationale merken zoals Peet’s, L’OR en Jacobs, en lokale iconen zoals Douwe Egberts, Senseo®, Pickwick en Moccona. In 2025 behaalde JDE Peet’s een totale omzet van 9,9 miljard euro en had het wereldwijd meer dan 21.000 medewerkers in dienst. Ontdek meer over onze koffiereis op www.jdepeets.com.
De business unit Retail is de verkooporganisatie gericht op het supermarktkanaal en de online shoppende consument. Met merken als Douwe Egberts, Pickwick, SENSEO® en L’OR is JDE Peet’s Retail marktleider op het gebied van koffie en thee in Nederland en wordt er intensief samengewerkt met alle supermarktketens en diverse grote non-food en online retailers.
What's in it for you?
Werken bij JDE Peet’s betekent impact maken in een dynamische omgeving waar je werk zichtbaar verschil maakt en ideeën snel worden opgepakt. Successen vieren we samen, van teamlunches en borrels tot activiteiten na werktijd. Je werkt met betrokken collega’s die elkaar helpen groeien: zo werd in 2025 meer dan de helft van onze vacatures intern ingevuld! Ook jouw welzijn staat centraal, niet alleen op papier. Met ‘Healthy You’-weken, een fietsplan, gratis fietschecks op kantoor en een hardloopclub die samen traint, maken we gezondheid concreet en onderdeel van de werkdag.
De functie is ingedeeld in salarisgroep 10 van de Koffie en Thee CAO.